92 Game - Privacy Policy

Information We Collect

Information You Provide Directly

When you register an account or interact with the 92 Game platform on 92gameapp.in.net, we collect information you submit voluntarily. This includes your full name, email address, mobile number, and date of birth. If you make a deposit or request a withdrawal, for example, via PhonePe, Google Pay (GPay), BHIM UPI, Paytm, or a linked bank account, we collect the payment reference details and transaction identifiers necessary to process and reconcile those transactions. We do not store full card numbers or UPI PINs on our servers; that sensitive data is handled directly by our payment processor under PCI-DSS standards.

Information Collected Automatically

When you access 92 Game, our systems automatically collect certain technical data, including your device model, operating system version, unique device identifier, IP address, approximate location derived from that IP, browser or app version, pages and features accessed, session duration, and crash or performance diagnostics. This data is collected whether or not you have registered an account and is used primarily to maintain platform stability and detect abuse.

Information from Third Parties

If you sign in through a third-party provider such as Google or Facebook, we receive basic profile data, typically your name and email, as authorised by you at sign-in. We may also receive fraud-risk signals from payment partners or identity-verification services engaged to satisfy Know Your Customer (KYC) requirements under Indian anti-money-laundering regulations. Where third-party data is received, it is subject to the same protections as data you provide directly.

Cookies and Similar Technologies

92 Game uses cookies, local storage, and similar technologies to keep you logged in, remember preferences, and analyse platform usage. You may manage cookie preferences through your browser or device settings; disabling strictly necessary cookies, however, may impair core platform functionality such as session authentication.

How We Use Your Information

Providing and Operating the Platform

We use collected data to create and manage your 92 Game account, authenticate your sessions, process deposits and withdrawals through supported payment methods (including PhonePe, GPay, BHIM UPI, and net banking), deliver game functionality, and respond to customer support queries. This processing is necessary for the performance of our contract with you and cannot be opted out of while you hold an active account.

Safety, Security, and Legal Compliance

We use your data to detect and prevent fraud, unauthorised access, and money laundering. Identity and KYC verification steps, such as PAN card validation or Aadhaar-based e-KYC, where applicable, are conducted to comply with obligations under the Information Technology Act, 2000, the Prevention of Money Laundering Act, 2002, and guidelines issued by relevant Indian regulatory authorities. Retention of certain records for prescribed statutory periods is mandatory and not subject to deletion requests during those periods.

Service Improvement and Communications

Aggregated, anonymised usage data helps us improve game performance, fix bugs, and develop new features. With your consent or as permitted by applicable law, we may send transactional alerts, security notifications, and, if you have opted in, promotional offers. You may withdraw consent for marketing communications at any time through your account settings or the unsubscribe link in any promotional email. Opting out of marketing does not affect transactional or legal notices.

Your Rights

Access, Correction, and Deletion

You have the right to request access to the personal data we hold about you, to request correction of inaccurate or incomplete data, and, subject to statutory retention obligations, to request erasure of your data. You may update most account information directly from your profile settings. For data held in backup systems or required by law to be retained (for example, financial transaction records mandated under Indian tax and anti-money-laundering rules), deletion may be deferred until the mandatory retention period expires.

Portability and Restriction

Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format. You also have the right to request that we restrict processing of your data while a correction or objection request is under review. Requests are processed within 30 days; complex or high-volume requests may require up to 60 days, in which case we will notify you of the extended timeline.

Lodging a Complaint

If you believe your data has been handled in a manner inconsistent with this policy or applicable Indian law, you may raise a complaint with us directly or approach the relevant adjudicating authority under the Information Technology Act, 2000. We encourage you to contact us first so we have the opportunity to resolve your concern promptly.